pldt my dsl

aura: rant mode
audio: sean kingston - take you there

pldt my dsl user for about 2 years now

plan: plan 1995
connection speed: avarage 490 kbps, 1.2 mbps for about several months probably 6 or more
download speed: 50-60 Kb/s, 120+ Kb/s for about several months probably 6 or more

pdlt my dsl speed packages (current/latest)
plan 1995 - up to 2 mbps

i've been a 1995 subscriber (legacy &@#*&#*) since then. the original package then was 512 kbps for this package. we do understand that. now pldt made several upgrades. they were promoting that hey! apply now for 1995 and get up to 1.2 mbps connection speed. now after that upgrade happend, we still get the original speed which is 512 kbps. after some time.. luckily our modem got busted, and we lost dsl connection. reported to pldt, and after some time, a technician came to visit our home. they got our modem replaced and i told the technician that can we adjust our speed to 1.2 mbps. so the technician just called someone and out connection is ok, plus our speed became 1.2 mbps. so our connection were fine for about 6 months or more...

ok now, pldt just encountered a problem last mid january 2008 and connection problems were encountered worldwide. i just found out that my connection speed went back to 490+ kbps speed (download speed of about 50-60 Kb/s). so i've been calling them for the past few weeks (about 2 weeks)! ok, you call them, the agents will file the complaint, report or whatever. the following day, a technician will contact you at home (already advised them that i'm not home coz i have day job, please call my mobile phone instead), still they call you in your home! this would go on for several days until you'll be able to talk to an agent who's kind enough to put an effective report and then set schedule for a technician to go over your home for actual testing..

today, after 2 weeks, someone from pldt came. i wasn't there again.. i called home before the technician left. the technician insisted that 490+ kbps is the max speed for our plan!!!! &#$*#$(@(*!!!! now you tell me if it's fair, you've been paying for this rate and you get way way lesser service???? and the technician told me that if i want to upgrade my connection speed, i still have to file for a request! i mean, why the hell pldt promote something that is not effective to all and effective as soon as they promote their services?????!!! if you're a new subscriber to that plan, you get the faster and correct connection speed???? i mean, i just want to ask pldt if their employees specifically the technicians know their current packages and services?? now if you're going to check their packages, plan 1995 should get up to 2.0 mbps connection speed...

men, i'd say pldt services are way too lousy... and i won't be surprise if a lot of people would agree.. i'm definite a lot of us would agree..